FAQ

Q1: How do I place an order?
A: Simply add items to your cart and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Q2: Can I change or cancel my order after placing it?
A: Orders can be changed or canceled before shipment. Once an order has been shipped, it cannot be modified or canceled.

Q3: Will I receive an order confirmation?
A: Yes. After placing an order, you will receive an order confirmation email with your order details.

Q4: Do you offer free shipping?
A: Yes, we offer free shipping on all orders with no minimum purchase required.

Q5: How long does shipping take?
A: Orders are processed within 1–3 business days, and delivery typically takes 5–10 business days, depending on your location and carrier.

Q6: How can I track my order?
A: Once your order ships, you will receive a tracking number via email. You can track your order using the provided link.

Q7: What should I do if my order is delayed?
A: Shipping delays may occur due to weather, holidays, or carrier issues. If your order is significantly delayed, please contact our support team.

Q8: What payment methods do you accept?
A: We accept PayPal, credit/debit cards, and other secure payment methods shown at checkout.

Q9: Is my payment information secure?
A: Yes. All payments are processed through secure, encrypted payment systems to protect your personal information.

Q16: Do I need an account to place an order?
A: No, you can check out as a guest. Creating an account allows you to track orders more easily.

Q17: How is my personal information used?
A: We respect your privacy and use your information only to process orders and improve your shopping experience.

Q18: How can I contact customer support?
A: You can contact us via email at LiuliangcaiHK1219@outlook.com. We typically respond within 24–48 business hours.