Return Policy
We want you to be fully satisfied with every purchase from TOPLUMINACORE. If you have any concerns about your order, please don’t hesitate to contact us—we’re here to help.
Return Timeframe
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You may request a return within 30 days of receiving your item.
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Return requests submitted after 30 days will not be accepted.
Return Eligibility
Items must meet the following conditions to be eligible for return:
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Unused, undamaged, and in original condition
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Returned with original packaging, including all accessories and manuals
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Not damaged due to misuse or human error
The following items are generally not eligible for return:
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Items that have been used, washed, or damaged by the customer
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Adult collectible toys returned for subjective reasons (e.g. “don’t like it” or “not as expected”)
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Items marked as Final Sale or Clearance, if applicable
Damaged or Incorrect Items
If you receive an item that is:
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Damaged during shipping, or
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Different from what you ordered
Please contact us within 48 hours of delivery and provide clear photos or videos.
We will arrange a replacement or refund accordingly.
Return Process
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Contact our customer support team via email
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Provide your order number and reason for return
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We will respond within 1–2 business days with return instructions
📧 Customer Support Email: topluminacore1222@outlook.com
Return Shipping Costs
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If the return is due to a quality issue or incorrect item, we will cover the return shipping cost
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If the return is due to personal reasons (such as a change of mind), return shipping costs are the responsibility of the customer
Refunds
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Once we receive and inspect the returned item, refunds will be processed within 5–10 business days
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Refunds will be issued to the original payment method
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Processing times may vary depending on your bank or payment provider
Friendly Reminder
We believe toys are more than just products—they are companions in a child’s growth.
If you encounter any issues, please contact us first. We are always happy to help find a solution.